1. If “RealOne Player” is installed, go to step 3.
2. If “RealOne Player” is not installed, click here to install the FREE version (Look carefully to locate the “Download the Free RealOne Player” button on the “Real.com” page.) It is not necessary to purchase any of Real's premium players or subscription plans. The free basic player is all that is required to view the surgery.

1. If you see and hear the 10 second slp3D video clip, then the computer is ready to view the webcast. To ensure that you have the best viewing experience the computer needs to be connected to the Internet with a broadband connection.
2. If you do not see and hear the 10 second video clip and you are connected to the Internet through a hospital or corporate network, then you need to contact the network administrator at your location to remedy the connection problem. The most likely reason preventing you from seeing and hearing the clip is a “firewall” restriction.
3. If you are connecting directly to the Internet by cable modem or DSL, you will need to contact your Internet cable or DSL service provider about the connection problem. If you have a home network that includes a firewall, and you cannot see the 10 second video clip you may also need to consult the hardware documentation and/or call on the manufacturer for technical support.
   

Windows

1. 300 MHz Intel Pentium III processor or greater
2. 128MB RAM
3. Broadband Internet access (Cable, DSL, or Local Area Network)
4. Sound card and speakers
5. Video display card set to 65,000-colors (True Color) with a display size of 800x600 pixels or greater
6. Windows 98/ ME / NT (Service Pack 4 or later)/ 2000 /XP
7. Internet Explorer 5.0 (or later) or Netscape 6.2 (or later)

Windows