Preparing to View the Webcast

Follow These Steps to Get Ready

  1. Make sure that the computer that you are using to view the webcast is connected to the Internet. A "broadband" (corporate LAN, cable, DSL) connection is strongly preferred.
  2. Click here to see what media players are installed on your computer.
    1. If "Real 10Player" is installed, go to step 3.
    2. If "Real 10 Player" is not installed, click here to install the FREE version (Look carefully to locate the "Download the Free Basic Real 10 Player" button on the “” page.) It is not necessary to purchase any of Real's premium players or subscription plans. The free basic player is all that is required to view the surgery.
  3. Click here to test "Real 10 Player" for viewing the webcast.
    1. If you see and hear the 10 second slp3D video clip, then the computer is ready to view the webcast. To ensure that you have the best viewing experience the computer needs to be connected to the Internet with a broadband connection.
    2. If you do not see and hear the 10 second video clip, then click here to go to Real's "Real Guide Page" and try playing one of the videos on that page. If that doesn't work either and you are connected to the Internet through a hospital or corporate network, then you need to contact the network administrator at your location to remedy the connection problem. The most likely reason preventing you from seeing and hearing the clip is a "firewall" restriction.
    3. If you are connecting directly to the Internet by cable modem or DSL, you will need to contact your Internet cable or DSL service provider about the connection problem. If you have a home network that includes a firewall, and you cannot see the 10 second video clip you may also need to consult the hardware documentation and/or call on the manufacturer for technical support.You may need to open port 554 on your firewall to allow Real Video through.
  4. View the webcast with a computer that meets or exceeds these requirements*

      System Requirements for Real Player 10
      Real Player 10 is Real’s current player version.
      Recommended system requirements:

      - 500 MHz Intel Pentium III processor or greater (supports simultaneous record/playback features)
      - 256MB RAM
      - 52MB available disk space - 56Kbps modem, bare minimum. Broadband connection strongly recommended
      - Full Duplex sound card and speakers
      - 65,000-color video display card [set to display at 800x600](video)
      - Windows 98/ SE / ME /NT 4.0 with service pack 6 or later, 2000 with Service Pack 2 or later, XP
      - Internet Explorer 6.0 or later (5.0 minimum), Netscape 7.0 or later

    *To see the computer’s system information on Windows, click Start, click either Settings and / or Control Panel, and then click System (Information).


Real 10 player is now available for Mac OSX. It performs well and is compatible with any Mac recognized as OSX capable. G4 466Mhz or faster for best performance

(Users of Mac OS 9.2 or lower will have to use RealPlayer 8.)

Recommended system requirements for Real Player 8:

PowerPC G3 processor (233 MHz or faster)
Mac OS 8.5 or later
64 MB RAM and 128 MB virtual memory for machines with less than 233MHz G3 processor
Broadband Internet connection and web browser (Internet Explorer 5.0 later or Netscape 4.76 or later)

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University Health Systems of Eastern Carolina and the Brody School of Medicine at East Carolina University are working to improve the health and quality of life of people in eastern North Carolina.